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Last Updated: June 15, 2025
This Supplier Agreement governs your use of the Crowdship platform as a Supplier. By listing products, connecting with Retailers, or accepting orders through Crowdship, you agree to the terms of this Agreement and our Terms of Use. If you also act as a Retailer, you are bound by our Retailer Agreement in that role.
Crowdship provides technology that allows Suppliers to offer physical goods ("Products") to third-party retailers ("Retailers") through their own e-commerce websites, marketplaces, or apps ("Shops"). Retailers are the seller of record and manage the customer relationship. Suppliers are responsible for fulfillment and product compliance.
Suppliers may:
Crowdship is not a party to any transaction and assumes no liability for product performance, shipping delays, or customer disputes.
Unless otherwise agreed in writing, Suppliers must:
a. Communications: Respond to messages from Crowdship or Retailers within 2 business days.
b. Fulfillment: Ship all orders within business days, or within the stated lead time in the Product Data.
c. Tracking: Provide shipment tracking for all orders.
d. Returns: If returns are accepted, Supplier must disclose policies and fees clearly. Approved returns must be processed within 5 business days of receipt.
e. Lost Shipments: If Retailer verifies a lost order, Supplier must send a replacement within 5 business days.
f. Quality Guarantee: If Retailer furnishes proof that an item arrived broken, damaged, or otherwise in less than the expected condition as interpreted from the suppliers product information, Supplier must send a replacement within 5 business days.
You must carry general liability and product liability insurance with coverage of at least $1M per occurrence and $2M aggregate. Crowdship may request certificates at any time.
You may not bypass Crowdship to work directly with Retailers you were introduced to through the platform, unless Crowdship has approved a custom agreement or off-platform relationship.
You may only use Customer Data:
You may not:
You must notify Crowdship within 5 days of any consumer request or data deletion request and within 48 hours of any Security Incident involving Customer Data.
a. Product Data Accuracy: You must ensure your product data (titles, images, weights, disclaimers, compliance info, etc.) is accurate and updated regularly.
b. Legal Compliance: Products must comply with all applicable U.S. federal and state laws, including labeling and safety disclosures (e.g., California Prop 65). You are responsible for:
c. Prohibited Products: See Exhibit A below. You may not list any item that violates these rules, even if it is legal in your jurisdiction.
You agree to:
If an order cannot be fulfilled, you must cancel it via Crowdship and notify the Retailer.
You are responsible for replacing or refunding:
You must notify Crowdship of any known safety risks or public/private recall affecting your Products.
a. Supplements, CBD, THCa, Delta-8, and Cannabinoids
You must:
b. Vapes and Devices
You must:
c. Firearms, Ammunition, and Accessories
d. Food and Drug Products
e. Export Restrictions
You may not use the platform to fulfill orders in embargoed countries or to individuals on OFAC, BIS, or Denied Persons lists.
You agree to indemnify Crowdship and its Retailers for any claims, liabilities, or damages arising from:
You agree to attempt informal resolution of any dispute for at least 60 days. Crowdship reserves the right to suspend or remove your listings if ongoing disputes pose risk to Retailers or end customers.
Nothing in this Agreement creates a partnership, agency, or employment relationship between you and Crowdship.
You may not list or fulfill the following through Crowdship:
Crowdship may remove any product it deems high-risk, non-compliant, or reputationally damaging, with or without notice.
Contact legal@crowdship.io with questions about this Agreement or to request approval for restricted items.
